Intelligent Conversational AI

The Harsh Reality of Traditional Chatbots

Research shows 73% of consumers report frustration with traditional chatbots, and 61% would rather wait for a human agent than deal with a "brainless AI."

Common Complaints:

Generic responses that miss the actual question, forcing customers to repeat themselves
Inability to handle complex inquiries beyond basic FAQs
Frustrating loops with no resolution or escape to a human agent
Disconnected experiences with no context about who customers are or what they've purchased

"Most chatbots today are glorified decision trees masquerading as AI. They're built on rigid rule-based systems that break at the first unexpected question."

— McKinsey Digital Consumer Study, 2024

Typical Chatbot Experience:

Customer

I need to change the billing address on my account

Generic Chatbot

I can help you with account issues. Please select from the following options:

Password Reset

Billing Issues

Technical Support

Customer

Billing Issues

Generic Chatbot

I can help with billing issues. Please select from the following options:

View Current Bill

Payment Methods

Dispute a Charge

Customer

I want to change my billing address

Generic Chatbot

I'm sorry, I didn't understand. Please select from the available options or type "agent" to speak with a representative.

Customer

agent

The Hisabi Difference

Context-Aware Conversations

Our AI understands the complete conversation context and maintains memory across multiple interactions.

93%

Contextual understanding accuracy, compared to industry average of 62%

Business Knowledge Integration

Our AI is trained on your specific business processes, products, policies, and customer data.

1-4 weeks

Time to fully train on your business knowledge, depending on complexity

Smart Human Handoff

Our AI recognizes when to escalate to human agents and provides them with full conversation context.

Only 8%

Of conversations require human intervention, compared to industry average of 38%

The Hisabi Experience:

Customer

I need to change the billing address on my account

Hisabi AI

I'd be happy to help you update your billing address, Mohammed. I can see you have an active premium account with us. Would you like to change the address from Sheikh Zayed Road, Dubai to a new location?

Customer

Yes, I've moved to Abu Dhabi now

Hisabi AI

Thanks for letting me know about your move to Abu Dhabi. Could you provide your new address details including street, building, apartment number, and area?

Customer

It's Apartment 1204, Al Reem Tower, Al Reem Island, Abu Dhabi

Hisabi AI

Perfect! I've updated your billing address to:

Apartment 1204, Al Reem Tower
Al Reem Island
Abu Dhabi, UAE

Your next invoice on July 15th will reflect this new address. Is there anything else I can help you with today?

Customer

That was fast! Will my subscription services continue without interruption?

Hisabi AI

Absolutely! Your Premium subscription will continue uninterrupted. The address change only affects where we send billing information. Your services are active until your next renewal date of October 3, 2024. Your payment method ending in 4582 will be charged as usual.

Conversational AI That Delivers Results

Multi-channel Deployment

Our AI seamlessly integrates with your website, WhatsApp, SMS, and other messaging platforms, providing consistent experiences across all channels.

Multilingual Support

Our AI is fluent in English, Arabic, and 30+ other languages, allowing you to support your diverse customer base effectively.

Continuous Improvement

Our AI learns from every interaction, constantly improving its responses and adapting to new customer needs and business changes.

Analytics Dashboard

Gain insights into customer queries, satisfaction metrics, and AI performance with our comprehensive analytics dashboard.

Measurable Results

67%

Reduction in Service Costs

22%

Improvement in CSAT

2,300+

Daily Customer Interactions

Client Success Story

UAE Retail Client

A major UAE retail chain with 35+ locations and an e-commerce platform was struggling with their customer service operations:

Rising customer service costs
Long wait times during peak periods
Inconsistent responses across channels
High agent turnover rate

Products: Fashion, Home Goods, Electronics

Our Solution

We implemented our Intelligent Conversational AI solution across their website, WhatsApp, and mobile app, with the following features:

Full integration with their product catalog, inventory, and order management systems
Custom training on their policies, promotions, and return procedures
Multilingual support in English, Arabic, Hindi, and Filipino
Smart handoff to human agents for complex issues

67%

Reduction in customer service costs

22%

Increase in customer satisfaction scores

92%

AI resolution rate without human assistance

2,300+

Daily customer interactions handled

"Hisabi's conversational AI has transformed our customer service. Our customers love the instant responses and accurate information, while we've been able to reduce our costs significantly and allow our human agents to focus on more complex customer needs."

— Customer Experience Director, UAE Retail Chain

Implementation Process

Discovery

We analyze your customer service data, common queries, and business processes.

1-2 Weeks

Design & Training

We configure and train the AI on your specific business knowledge.

2-4 Weeks

Integration

We deploy the AI across your channels and integrate with your existing systems.

1-3 Weeks

Optimization

We continuously monitor and optimize the AI's performance based on real interactions.

Ongoing

Ready for Intelligent Customer Conversations?

Let us show you how our Intelligent Conversational AI can transform your customer service operations, reduce costs, and increase customer satisfaction.

Request a Demo